Job Description
Join our award-winning hospitality team and transform your weekends into rewarding experiences! Urban Hospitality Group is seeking passionate Weekend Customer Service Specialists to deliver exceptional guest experiences at our flagship NYC locations. Enjoy premium weekend rates, flexible scheduling, and the opportunity to work in Manhattan's vibrant hospitality scene. Perfect for students, artists, and professionals seeking weekend-only roles with competitive compensation.
We offer comprehensive training, career advancement opportunities, and a supportive team environment. If you thrive in fast-paced settings and prioritize guest satisfaction, this role is your perfect weekend match.
Responsibilities
- Provide exceptional in-person and phone customer service to weekend guests
- Manage check-in/check-out processes efficiently using our proprietary system
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Conduct property inspections to ensure weekend readiness standards
- Train new weekend staff on operational procedures
Qualifications
- Previous customer service experience in hospitality or retail preferred
- Strong communication and conflict resolution skills
- Ability to work independently and as part of a team
- Proficient with digital reservation systems (e.g., Opera, Propertyware)
- Flexible availability for Saturday/Sunday shifts (6am-2pm or 2pm-10pm)
- Valid NYC Hospitality License (or willingness to obtain)
- Basic knowledge of NYC attractions and transportation
- High school diploma or equivalent required