Job Description
Join our dynamic team at MetroConnect Solutions where weekend warriors thrive! We're urgently hiring enthusiastic Customer Service Specialists for immediate weekend shifts in Denver. This is your chance to deliver exceptional experiences while enjoying a flexible schedule. Perfect for students, parents, or anyone seeking weekend work-life balance. No weekends? No problem – we value your dedication and offer competitive pay plus growth opportunities. Apply today and start earning this weekend!
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email with professionalism
- Resolve billing, technical, and service issues using CRM systems
- Process orders and maintain accurate customer records
- Collaborate with weekend support team to ensure seamless service
- Meet/exceed performance metrics for resolution times and satisfaction
- Document interactions and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or call center experience
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficient with CRM software and Microsoft Office Suite
- Weekend availability mandatory (Saturday/Sunday shifts)
- Must pass background check and drug screening