Job Description
Unlock your potential with weekend flexibility! Horizon Solutions Group is seeking motivated Entry-Level Customer Service Specialists to join our dynamic team in Long Beach. Enjoy a supportive environment where your weekend schedule accommodates your lifestyle while launching your career in customer excellence. We provide comprehensive training, competitive pay, and opportunities for advancement within our growing organization.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve inquiries and troubleshoot issues efficiently
- Process orders, returns, and account updates accurately
- Document interactions and maintain detailed case notes
- Collaborate with cross-functional teams to enhance service quality
- Adhere to company policies and regulatory compliance standards
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to work independently in a fast-paced environment
- Flexibility to work weekends (Saturday/Sunday) with occasional holidays
- Positive attitude and problem-solving mindset
- Reliable transportation to our Long Beach facility