Job Description
Immediate Weekend Shift Opportunity in Miami! Elite Hospitality Group is urgently hiring enthusiastic Customer Service Specialists for our high-end resort locations. Join our dynamic team and deliver exceptional guest experiences during peak weekend operations. This role offers competitive pay, flexible scheduling, and rapid onboarding for qualified candidates ready to start immediately.
What We Offer:
- Competitive hourly wages plus performance incentives
- Comprehensive paid training
- Flexible weekend shifts (Fri-Sun)
- Opportunities for career advancement
- Employee discounts on resort services
Responsibilities
- Provide exceptional customer support to resort guests via phone, email, and in-person
- Manage check-in/check-out processes and resolve guest inquiries promptly
- Coordinate with housekeeping and maintenance teams for service requests
- Process payments and maintain accurate reservation records
- Upsell premium services and amenities to enhance guest experiences
- Address and document guest concerns with professionalism
- Maintain cleanliness and organization of front desk areas
Qualifications
- Minimum 1 year customer service experience in hospitality or retail
- Strong communication and conflict resolution skills
- Ability to work flexible weekend schedules (Fri-Sun, 8am-8pm)
- Proficiency with reservation systems (e.g., Opera, Sabre)
- High school diploma or equivalent required
- Spanish fluency highly preferred
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods