Job Description
Join our dynamic team as a Weekend Customer Service Specialist and enjoy work-life balance with Saturdays and Sundays off during the week! We're seeking energetic professionals to deliver exceptional service while maintaining flexible weekday schedules. This role offers competitive pay, comprehensive training, and opportunities for growth within our Indianapolis-based organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism
- Resolve service issues and escalate complex cases to senior team members
- Update customer records in CRM systems with accurate information
- Collaborate with weekday teams to ensure seamless service continuity
- Meet weekly performance metrics for response times and resolution rates
- Participate in weekend team meetings and training sessions
Qualifications
- 1+ years of customer service experience preferred
- Strong communication and problem-solving abilities
- Availability to work Saturdays and Sundays (8 AM - 6 PM shifts)
- Proficient with CRM software and Microsoft Office Suite
- High school diploma or equivalent required
- Ability to thrive in fast-paced weekend environments
- Positive attitude and commitment to exceptional service