Job Description
Join our vibrant team at Oakland Community Services as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during our busiest weekend hours. Enjoy competitive pay, flexible scheduling, and the opportunity to make a direct impact on our community. Perfect for students, parents, or anyone seeking weekend work with growth potential.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person visits
- Process transactions and resolve service issues with efficiency
- Maintain accurate records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Support weekend community outreach programs as needed
- Adhere to all compliance and security protocols
Qualifications
- Minimum 1 year customer service experience
- Strong conflict resolution and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Excellent communication skills in English and Spanish preferred
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday 8am-6pm)
- Valid California driver's license (if required for field visits)