Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Indianapolis! We're seeking dedicated professionals to deliver exceptional customer experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and a supportive environment that values work-life balance. This role is perfect for individuals seeking weekend opportunities with growth potential.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with weekday teams for seamless customer transitions
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify process improvement opportunities
- Adhere to company policies and compliance standards
Qualifications
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to work independently in fast-paced environment
- Proficiency with CRM software and Microsoft Office
- Weekend availability (Saturday/Sunday 8am-8pm)
- Problem-solving mindset with attention to detail
- High school diploma or equivalent required