Job Description
Join our dynamic team at Urban Hospitality Group as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during peak weekend hours. This flexible role offers competitive pay, weekend-only scheduling (Sat-Sun), and opportunities for advancement. Perfect for students, parents, or anyone seeking work-life balance. Enjoy a vibrant work environment in Manhattan with comprehensive training and supportive management.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person inquiries
- Manage weekend reservations and bookings with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Collaborate with cross-functional teams to ensure seamless operations
- Process transactions accurately and maintain detailed records
- Support weekend events and promotions as needed
- Maintain pristine work environment standards
Qualifications
- Minimum 1 year customer service or hospitality experience
- Weekend availability mandatory (Saturday & Sunday)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency with reservation systems and Microsoft Office
- Strong attention to detail and organizational skills
- Positive attitude with customer-first mindset