Job Description
Join our dynamic team at FlexCare Solutions and enjoy weekends off during the week! We're seeking energetic Weekend Customer Service Specialists to deliver exceptional experiences to our clients across North Carolina and Texas. This flexible part-time role offers competitive pay, comprehensive training, and opportunities for growth within our rapidly expanding healthcare support services.
Perfect for students, parents, or anyone seeking work-life balance, you'll handle client inquiries, resolve issues, and ensure seamless service coordination. Our supportive team environment and modern facilities make this an ideal opportunity to develop valuable skills while maintaining your weekday schedule.
Responsibilities
- Respond to client inquiries via phone, email, and chat channels with professionalism and empathy
- Resolve service issues using established protocols and escalate complex cases appropriately
- Update client records in CRM systems with accurate information and documentation
- Coordinate with internal teams to ensure seamless service delivery across multiple states
- Process transactions and maintain confidential client information securely
- Contribute to weekend team huddles and performance improvement initiatives
- Adhere to HIPAA compliance and company security protocols
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 6+ months customer service or call center experience
- Excellent communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work Saturdays and Sundays (8am-8pm shifts available)
- Strong attention to detail and organizational skills
- Flexibility to adapt to changing priorities in fast-paced environment
- Valid US work authorization and reliable transportation