Job Description
Join our dynamic team as a Weekend Customer Service Specialist and become the face of excellence during our peak weekend operations! At Prime Solutions Group, we value work-life balance, and this role is perfect for individuals seeking flexible weekend schedules while delivering exceptional customer experiences. You'll be the primary point of contact for our valued clients, ensuring seamless service and resolving inquiries with professionalism and efficiency. Our Austin-based team thrives on collaboration and innovation, offering a supportive environment where your contributions are recognized and rewarded.
Responsibilities
- Provide outstanding customer support via phone, email, and chat during weekend shifts
- Resolve customer inquiries, complaints, and technical issues with empathy and precision
- Process orders, returns, and transactions accurately within our CRM system
- Collaborate with weekday teams to ensure consistent service standards
- Document interactions and maintain detailed customer records
- Identify opportunities for process improvements and suggest solutions
- Adhere to company policies and compliance regulations
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently and make sound decisions
- Weekend availability (Saturday/Sunday, 8am-8pm shifts)
- Positive attitude and resilience in fast-paced environments
- Basic technical troubleshooting knowledge