Job Description
Join our dynamic team at SwiftServe Solutions! We're urgently seeking Weekend Customer Service Specialists to deliver exceptional experiences to our clients. This is a fantastic opportunity for individuals seeking flexible weekend hours with immediate start. Enjoy competitive pay and a supportive work environment in the heart of Austin.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently using CRM systems
- Process orders and transactions accurately while maintaining quality standards
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Document interactions and maintain detailed case records
- Adhere to company policies and data security protocols
- Provide feedback to improve customer service processes
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to work independently in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Available Saturdays and Sundays (8 AM - 6 PM)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening