Job Description
Join our dynamic team at Urban Living Services where we value work-life balance and exceptional customer experiences. We're seeking Weekend Customer Specialists to support our growing client base in San Antonio with flexible Saturday/Sunday shifts. This role offers competitive pay, career advancement opportunities, and a supportive environment perfect for students, parents, or professionals seeking weekend work.
Why Choose Us?
- Premium weekend scheduling with no weekday commitments
- Comprehensive training and certification programs
- Health benefits available for part-time employees
- Recognition programs for outstanding performance
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve inquiries regarding services, billing, and account management
- Maintain accurate client records in CRM systems
- Collaborate with weekday teams for seamless service continuity
- Identify upsell opportunities to enhance client satisfaction
- Participate in weekend team huddles and training sessions
- Adhere to strict compliance and data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexibility to work weekends (6 AM - 6 PM shifts)
- Spanish bilingual certification a significant plus
- Positive attitude and commitment to service excellence