Job Description
Apex Support Solutions is seeking a dedicated and empathetic Customer Service Representative to join our growing team in Kansas City, Missouri.
We offer a comprehensive paid training program designed to set you up for success. If you have excellent communication skills and a passion for helping others, we want to hear from you.
In this role, you will be the face of our company, assisting clients with inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Process orders, returns, and refunds accurately and efficiently.
- Build and maintain long-term relationships with customers to ensure loyalty.
- Document all customer interactions and feedback in the CRM system.
- Collaborate with the sales and technical teams to ensure customer needs are met.
- Stay updated on company products, services, and policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Strong verbal and written communication skills.
- Ability to type 40+ WPM and navigate computer systems efficiently.
- Professional demeanor with a patient and empathetic attitude.
- Reliable internet connection and a quiet home office space (if remote).