Job Description
Join our dynamic team at Apex Solutions Inc. as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our community. This full-time role offers growth opportunities, competitive benefits, and the chance to make a real impact. Our collaborative environment values innovation and employee development. Apply today to become part of our award-winning customer service family!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to address complex service issues
- Identify opportunities to improve customer experience and workflow efficiency
- Participate in weekly training sessions to enhance product knowledge
- Support community outreach initiatives during local hiring events
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a local business setting
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible hours including weekends for events
- Strong problem-solving abilities with attention to detail
- Valid Pennsylvania driver's license for occasional off-site duties