Job Description
Join Milwaukee's premier hospitality destination as a Weekend Guest Experience Specialist! We're seeking energetic professionals to deliver exceptional service during our peak weekend operations. This flexible part-time role offers perfect work-life balance with weekend-only scheduling, making it ideal for students, side-hustlers, and career changers. Enjoy competitive pay, dynamic team culture, and the opportunity to showcase your customer excellence in a vibrant downtown setting.
Responsibilities
- Deliver personalized guest experiences across all touchpoints
- Manage weekend reservation systems and walk-in protocols
- Coordinate VIP event activations and private functions
- Train and mentor weekend staff on service standards
- Resolve guest inquiries with empathy and efficiency
- Optimize weekend operations through real-time adjustments
Qualifications
- Minimum 2 years hospitality/customer service experience
- Availability for all weekend shifts (Fri-Sun)
- Exceptional communication and conflict resolution skills
- Proficiency in reservation management systems
- Ability to thrive in fast-paced environments
- Valid Wisconsin Food Handler's certification
- Flexible scheduling mindset with weekend dedication