Job Description
Join our elite weekend team at Harbor City Resorts and deliver exceptional guest experiences during Boston's most vibrant days! We're seeking charismatic hospitality professionals to manage premium guest services, coordinate high-traffic operations, and create memorable weekend stays. This role offers competitive pay, flexible scheduling, and opportunities for advancement in Boston's luxury hospitality sector.
Perfect for students, artists, and professionals seeking weekend work-life balance. Enjoy weekday freedom while earning premium weekend rates in the heart of downtown Boston.
Responsibilities
- Deliver exceptional guest services during peak Saturday/Sunday operations
- Manage VIP check-ins and coordinate concierge services
- Oversee weekend event logistics and banquet setups
- Resolve guest inquiries with professionalism and discretion
- Maintain premium standards for cleanliness and amenities
- Collaborate with cross-departmental teams for seamless operations
- Document guest preferences and feedback for service improvements
Qualifications
- 2+ years in hospitality, event coordination, or customer service
- Availability for all Saturday/Sunday shifts (6AM-2PM or 2PM-10PM)
- Expertise in conflict resolution and de-escalation techniques
- Proficiency with PMS systems (Opera, Fidelio, or similar)
- Strong attention to detail and multitasking abilities
- Valid Massachusetts Food Handler's/ServSafe certification
- Exceptional communication skills in English (bilingual a plus)