Job Description
Join our award-winning luxury hotel team as a Weekend Hospitality Specialist! We're seeking charismatic professionals to deliver exceptional guest experiences during our peak weekend operations. This role combines customer service excellence with operational efficiency in a vibrant downtown LA location. Enjoy competitive pay, premium benefits, and opportunities for advancement in a dynamic hospitality environment.
Responsibilities
- Deliver personalized guest experiences across front desk, concierge, and valet services
- Manage check-in/check-out processes using our proprietary PMS system
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest inquiries and concerns with proactive problem-solving
- Execute weekend inventory management for high-value amenities
- Train weekend staff on brand standards and emergency protocols
- Analyze guest feedback to drive continuous service improvements
Qualifications
- 2+ years luxury hospitality or premium service experience
- Proficiency with Opera PMS or similar hotel management systems
- Exceptional communication in English and Spanish (bilingual required)
- Flexible availability Saturdays/Sundays 6am-2pm or 2pm-10pm
- TSSST certification or equivalent hospitality credentials
- Advanced knowledge of LA attractions, dining, and transportation
- Valid California driver's license with clean record
- Ability to lift 25lbs and stand for extended periods