Job Description
Join our dynamic team at Metropolitan Hospitality Group, where we redefine weekend luxury experiences! We're seeking passionate Weekend Hospitality Specialists to deliver exceptional service to our discerning clientele during Saturday and Sunday shifts. This role offers the perfect work-life balance for individuals seeking weekend-only employment in New York City's vibrant hospitality sector. Enjoy competitive pay, premium benefits, and the opportunity to work in iconic locations across Manhattan.
Responsibilities
- Provide exceptional guest experiences during peak weekend hours
- Manage VIP reservations and handle high-volume check-ins
- Coordinate with cross-functional teams for seamless service delivery
- Resolve guest inquiries and escalate complex issues promptly
- Maintain immaculate facility standards and inventory control
- Execute weekend promotions and upselling initiatives
- Document guest preferences for personalized future experiences
Qualifications
- Minimum 2 years luxury hospitality or high-end retail experience
- Proven weekend availability (Saturday & Sunday shifts required)
- Exceptional communication and conflict resolution skills
- Proficiency with reservation management systems
- Ability to thrive in fast-paced, high-pressure environments
- Valid New York State Food Handler's certification preferred
- Fluency in English; Spanish/Chinese language skills a plus