Job Description
We are a leading technology firm seeking a Weekend IT Support Specialist to join our high-performance team in Nashville, TN.
Are you a tech enthusiast looking for a role that fits your lifestyle? We offer a unique opportunity to work flexible weekend shifts (Saturdays and Sundays) without sacrificing your work-life balance. Join us in the heart of Music City and make an impact on our infrastructure.
As a Weekend Specialist, you will be the first line of defense for our users, ensuring technical continuity while enjoying a supportive and modern work environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Resolve user tickets efficiently to ensure minimal downtime during peak weekend hours.
- Perform regular system maintenance and updates on Saturday mornings.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document all technical issues and resolutions in our ticketing system (ServiceNow/Zendesk).
- Collaborate with the full-time team to ensure continuity of operations.
- Conduct user training sessions for weekend staff on basic IT protocols.
Qualifications
- Minimum 1 year of experience in IT support, help desk, or a related technical field.
- Familiarity with Windows 10/11 and macOS operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Availability to work Saturdays and Sundays on a rotating or set schedule.
- CompTIA A+ certification is a plus but not required.
- High school diploma or equivalent; Associate degree preferred.