Job Description
Are you a detail-oriented tech professional looking for a flexible schedule? Apex Tech Solutions is seeking a dedicated Weekend Part-Time IT Support Specialist to join our growing team in Virginia. In this role, you will ensure our clients' technology needs are met during peak weekend hours, providing top-tier support and maintaining our high standard of service. This is an excellent opportunity for someone looking to balance work with personal commitments while utilizing their technical expertise in a dynamic environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and ticketing systems.
- Diagnose and resolve complex technical problems for remote and on-site clients with a focus on weekend operations.
- Maintain accurate documentation of all technical issues, resolutions, and client interactions.
- Assist in the setup, configuration, and maintenance of workstations and peripherals.
- Collaborate with the weekday support team to ensure seamless continuity of service.
- Conduct regular system checks and updates to ensure optimal performance during business hours.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in technical support, help desk, or customer service is a plus.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Excellent verbal and written communication skills with a customer-first mindset.
- Must be available to work every Saturday and Sunday.
- Ability to work independently with minimal supervision.