Job Description
Are you looking for a role that fits your lifestyle?
Join Apex Solutions as a Weekend Support Specialist and enjoy the perfect work-life balance. We are looking for a self-motivated and technically proficient individual to join our San Jose team. Our weekend shifts provide a quiet, high-focus environment with competitive pay and the convenience of a shorter workweek.
Don't miss this opportunity to advance your career with a leading technology firm while enjoying the flexibility of weekend hours.
Responsibilities
- Troubleshoot and Resolve: Provide expert technical support for hardware, software, and network issues.
- Ticket Management: Efficiently log, track, and resolve IT support tickets within SLA guidelines.
- Maintenance: Perform routine system backups, updates, and security patches on weekends.
- Hardware Support: Assist in the installation, configuration, and repair of office equipment and devices.
- Communication: Serve as the primary point of contact for weekend inquiries via phone and email.
- Documentation: Maintain detailed records of technical issues and solutions in the internal knowledge base.
Qualifications
- Experience: 1-2 years of experience in IT support, help desk, or customer service.
- Technical Skills: Proficiency with Windows, Mac OS, and troubleshooting common office software.
- Reliability: Must be dependable and available for the scheduled weekend shifts.
- Communication: Excellent verbal and written communication skills.
- Education: High school diploma or GED; Associate degree in IT or related field preferred.