Job Description
Apex Tech Solutions is seeking a highly skilled Weekend IT Support Specialist to join our elite team in Seattle, WA. If you are looking for a role with immediate start potential and a rewarding weekend lifestyle, this is your opportunity.
Our company culture is built on innovation and excellence. We offer competitive compensation, comprehensive benefits, and a collaborative environment that prioritizes work-life balance. As a Weekend Specialist, you will play a critical role in maintaining our infrastructure while enjoying a quiet, focused work environment.
Responsibilities
- Provide Tier 2 Technical Support: Resolve complex hardware and software issues for internal employees during weekend hours.
- Incident Management: Log, track, and manage IT service tickets efficiently using our ticketing system.
- System Maintenance: Perform routine server patches, security updates, and network diagnostics to ensure 99.9% uptime.
- Hardware Deployment: Set up workstations, peripherals, and mobile devices for new team members.
- User Training: Conduct ad-hoc training sessions on software applications and security protocols.
- Network Monitoring: Monitor system health and alert the on-call support team to any anomalies.
Qualifications
- Experience: Minimum of 2 years of experience in IT support, help desk, or system administration.
- Education: Associate degree in Computer Science, IT, or related field (Bachelor's degree preferred).
- Availability: Must be available to work weekends (Friday - Sunday or Saturday - Sunday) on a rotating schedule.
- Technical Skills: Proficiency in Windows and macOS, knowledge of networking protocols (TCP/IP, DNS), and familiarity with Linux.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- Soft Skills: Problem-solving mindset, attention to detail, and a proactive approach to IT management.