Job Description
We are seeking a dedicated Weekend Remote Support Specialist to join our expanding team in Raleigh, NC. If you are looking for Flexible Weekends with a company that values your time and offers Weekly Pay, this is the perfect opportunity for you. We pride ourselves on providing top-tier technical support to our clients while maintaining a healthy work-life balance for our employees.
As a part of Apex Technical Solutions, you will be the first point of contact for our clients, resolving technical issues efficiently and professionally. We offer a modern work environment, comprehensive training, and a culture that prioritizes employee growth.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone and email for clients during weekend shifts.
- Diagnose and resolve hardware, software, and network issues with a focus on customer satisfaction.
- Document all customer interactions, issues, and resolutions in our CRM system accurately and in real-time.
- Collaborate with the weekday support team to ensure seamless continuity of service.
- Maintain a high level of technical knowledge regarding our products and services.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong problem-solving skills with the ability to think on your feet.
- Reliable high-speed internet connection and a dedicated home office space.
- Flexibility to work weekends (Saturday and Sunday) as required.
- Proficiency with Microsoft Office Suite and remote support tools.