Job Description
Are you looking for a rewarding career with a competitive salary and the freedom to enjoy your weekends? Apex Tech Solutions is seeking a highly motivated Weekend Technical Support Specialist to join our growing team in San Antonio, Texas.
We are committed to excellence and offer a premium benefits package, including health insurance, 401(k) matching, and paid time off. If you thrive in a dynamic environment and have a passion for helping others solve complex technical issues, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn up to $55,000 annually.
- Weekends Off: Enjoy your Saturday and Sunday in San Antonio.
- Professional Growth: Clear pathways for career advancement.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware and software issues.
- Manage and prioritize incoming support tickets with a focus on resolution speed and customer satisfaction.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with the engineering team to identify and report software bugs.
- Maintain a high standard of system uptime during weekend operations.
- Conduct remote training sessions for clients experiencing technical difficulties.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or customer service.
- Strong understanding of Windows and Mac operating systems, as well as common office software.
- Excellent written and verbal communication skills.
- Ability to work 4 consecutive weekends per month.
- High school diploma or equivalent; Bachelor’s degree in Computer Science or related field is a plus.