Job Description
Join Our High-Energy Team in Philadelphia
Are you looking for a rewarding career that fits your lifestyle? PrimeShift Solutions is currently seeking dedicated professionals for our Weekend Operations Specialist role. We pride ourselves on offering competitive pay, a modern work environment, and the flexibility that full-time employees deserve.
In this role, you will be the face of our brand during our peak weekend hours. You will manage incoming inquiries, resolve complex issues, and ensure our clients receive world-class service. This is an excellent opportunity for those seeking stability and growth in the customer service sector.
Why Join Us?
- Competitive Pay: Earn between $19.00 and $24.00 per hour.
- Stability: Full-time hours with guaranteed weekly shifts.
- Modern Culture: Work in a collaborative, tech-forward office in Center City.
We are looking for individuals who are proactive, reliable, and ready to make a difference.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone and email with a focus on accuracy and speed.
- Process orders, returns, and account adjustments efficiently during peak weekend hours.
- Document all interactions and maintain up-to-date customer records in the CRM system.
- Collaborate with the logistics team to troubleshoot delivery issues and update customers in real-time.
- Adhere to all company policies, safety protocols, and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, retail, or logistics.
- Must be available to work weekends (Saturday and Sunday) on a full-time basis.
- Strong communication skills with the ability to de-escalate difficult situations calmly.
- Proficiency in Microsoft Office Suite and basic computer navigation.