Job Description
Join our dynamic team at City Service Solutions and make an immediate impact! We're urgently hiring dedicated Weekend Shift Customer Service Specialists for our Philadelphia location. This is a fantastic opportunity to work in a fast-paced environment where your contributions directly shape client satisfaction. Enjoy competitive pay, flexible weekend schedules, and the chance to grow with a leading service provider. Apply today and start your journey with us this weekend!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and issues efficiently while maintaining service standards
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to address complex cases
- Document interactions and report key metrics to supervisors
- Proactively identify opportunities to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Proficiency with Microsoft Office and CRM software
- Flexible availability for weekend shifts (Saturday/Sunday)
- Valid U.S. work authorization