Job Description
Join our award-winning team at Urban Hospitality Group as a Weekend Shift Lead in the heart of New Orleans! We're seeking a dynamic professional to manage our weekend operations while delivering exceptional customer experiences. This full-time role offers a consistent weekend schedule (Sat-Sun) with weekday flexibility, perfect for work-life balance. As a key leader, you'll drive team performance, uphold our premium service standards, and contribute to our city's vibrant hospitality scene.
Responsibilities
- Lead weekend operations team of 8-12 staff members during peak hours
- Execute daily service protocols while maintaining brand excellence
- Train and mentor new team members on customer engagement techniques
- Resolve escalated customer inquiries with professionalism and empathy
- Coordinate inventory management and supply logistics for weekend operations
- Implement data-driven performance improvements using our analytics platform
- Collaborate with weekday managers for seamless transition of operations
Qualifications
- 3+ years in hospitality or customer service leadership role
- Proven weekend shift management experience in high-volume environments
- Exceptional conflict resolution and emotional intelligence skills
- Proficiency in workforce scheduling software (e.g., Deputy, When I Work)
- Valid Louisiana Food Handler certification (or ability to obtain within 30 days)
- Ability to work flexible weekday hours for team coordination (max 8 hours/week)
- Experience with POS systems and inventory management tools
- Strong analytical skills with attention to operational metrics