Job Description
We are looking for a dedicated and reliable Weekend Technical Support Specialist to join our elite IT team in Seattle, WA. In this role, you will play a critical part in maintaining our infrastructure and ensuring our clients experience zero downtime during peak weekend hours.
This is an Immediate Hire opportunity for a proactive professional who thrives in a fast-paced environment. You will work a flexible weekend schedule (e.g., Saturday-Sunday) while enjoying competitive pay and comprehensive benefits.
Why Join Us?
- Immediate start available.
- Flexible weekend schedule with competitive hourly rates.
- Work with cutting-edge technology in a collaborative culture.
Responsibilities
- Monitor network performance and troubleshoot technical issues on the weekend shift.
- Provide tier-2 technical support and escalate complex issues to the on-call team.
- Perform routine system backups, security patches, and server maintenance.
- Manage incoming support tickets and ensure timely resolution of all incidents.
- Collaborate with the engineering team to optimize system workflows.
- Document all technical procedures and maintain accurate logs.
- Ensure compliance with company security protocols and data privacy regulations.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in technical support or network administration.
- Familiarity with Windows Server, Linux, and cloud-based platforms (AWS/Azure).
- Strong problem-solving skills and ability to work independently with minimal supervision.
- Excellent communication skills to interact with non-technical staff.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Certifications such as CompTIA A+, Network+, or Security+ are a plus.