Job Description
We are currently conducting an Urgent Hiring Drive for talented individuals to join our Weekend Shift team. Based in Omaha, NE, this role is critical to maintaining our high standards of service, with operational support extending to our Virginia hub. If you are looking for a stable, well-paying weekend opportunity with a top-tier technology firm, we want to hear from you.
As a Weekend Technical Support Specialist, you will be the first line of defense for our clients, ensuring seamless IT operations during critical off-hours. We offer a modern work environment, comprehensive benefits, and the flexibility you need to balance your schedule.
Responsibilities
- Manage IT Ticket Queue: Prioritize, triage, and resolve technical support tickets received during weekend operations with a focus on speed and accuracy.
- System Maintenance: Perform scheduled maintenance, software updates, and security patches for servers and workstations to ensure system integrity.
- Network Monitoring: Monitor network performance and alert systems for anomalies, troubleshooting connectivity issues for remote teams in Virginia.
- User Assistance: Provide hands-on technical support and remote desktop assistance to internal staff and external clients.
- Documentation: Maintain accurate logs of all incidents, resolutions, and system changes in the ticketing system.
- Backup Verification: Verify that critical data backups have completed successfully during the weekend cycle.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field (or equivalent technical experience).
- Experience: Minimum of 1-2 years of experience in technical support, help desk, or IT operations.
- Technical Skills: Proficient in Windows and Linux operating systems; familiarity with network protocols (TCP/IP) and common troubleshooting tools.
- Availability: Must be available to work exclusively on weekends (Saturday and Sunday) for this shift.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and the ability to work independently with minimal supervision.