Job Description
Join our award-winning call center team in Detroit and enjoy the security of weekly pay with immediate start opportunities! We're seeking motivated professionals to deliver exceptional customer experiences while building a rewarding career path with growth potential. Our modern downtown facility offers a collaborative environment, comprehensive training, and performance-based incentives. No nights or weekends required – enjoy work-life balance while making a real impact in our community.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues using our proprietary CRM system
- Meet/exceed daily performance metrics for call volume and resolution time
- Document interactions accurately in compliance with federal regulations
- Collaborate with team leads to improve service quality
- Participate in ongoing training for product knowledge enhancement
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Clear communication with neutral accent
- Ability to work in fast-paced environment
- Flexible availability for weekdays (9 AM - 6 PM)
- Pass background check and drug screening