Job Description
Join our award-winning customer service team and receive your paycheck weekly! Kansas City Connect Solutions is hosting a dedicated hiring event for motivated individuals to fill our inbound call center positions. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your contributions are recognized immediately. No experience necessary – we provide paid training!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing inquiries, technical issues, and service escalations
- Document interactions using CRM software with 100% accuracy
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service protocols
- Participate in bi-weekly coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Ability to navigate multiple systems simultaneously
- Comfortable working in a fast-paced environment
- Basic computer proficiency (Windows, CRM)
- Flexible availability (evenings/weekends required)
- Passion for helping customers