Job Description
Join our award-winning customer service team and receive weekly paychecks starting immediately! We're seeking motivated Call Center Representatives to deliver exceptional experiences for Fortune 500 clients in Columbus, OH. No cold calling – focus on inbound support with comprehensive training provided.
Why Work With Us?
• Same-week pay via direct deposit
• Comprehensive health benefits (Day 1)
• Career advancement opportunities
• Modern downtown office with free parking
• Performance-based quarterly bonuses
Responsibilities
- Handle 50-80 inbound calls daily providing product support
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve processes
- Participate in monthly training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Windows OS and web applications
- Ability to work flexible shifts (evenings/weekends)
- Clear verbal communication in English
- Pass background check and drug screen