Job Description
Are you an excellent communicator looking for a stable career with guaranteed weekly pay? Apex Support Solutions is expanding our team in Raleigh, NC, and we are looking for dedicated Customer Service Representatives to join our high-performance unit. We value our employees and offer a supportive environment where you can grow your career.
Why Join Us?
- Weekly Paycheck: Get paid every Friday with direct deposit options.
- Immediate Start: Don't wait weeks to get to work; we onboard quickly.
- Competitive Benefits: Health, dental, and vision insurance after 90 days.
- No Experience Required: We provide comprehensive paid training.
Role Overview
As a Customer Service Representative, you will be the face of our brand, assisting clients with inquiries, resolving issues, and ensuring a seamless customer experience.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately.
- Document all customer interactions in the CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Provide product information and upsell services where appropriate.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency with computers and CRM software.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and computer (for remote/hybrid options).