Job Description
Join our award-winning remote team as a Customer Experience Specialist! OmniConnect Solutions is seeking motivated individuals to deliver exceptional service from home. No call center experience required – we provide comprehensive paid training and ongoing support. Enjoy flexible scheduling, competitive benefits, and the freedom to build your career while making a meaningful impact.
What We Offer:
- Full benefits package (health/dental/vision + 401K match)
- Performance-based bonuses and advancement opportunities
- Home office equipment stipend and internet reimbursement
- Flexible scheduling with day/night/weekend options
- Virtual team-building and professional development programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed quality metrics (CSAT, FCR, AHT targets)
- Collaborate with cross-functional teams for complex issue resolution
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills and natural empathy
- Reliable high-speed internet and quiet home workspace
- Basic computer proficiency with Windows OS
- Ability to pass background check and credit screening
- Must reside in North Carolina for in-state hiring compliance