Job Description
Join Tampa's Top-Rated Remote Call Center Team Today!
We're seeking motivated Customer Service Representatives to join our growing work-from-home team in Tampa, FL. Enjoy competitive pay, flexible scheduling, and no commute while making a real impact in our community. Immediate positions available with full benefits and career growth opportunities.
Why Work With Us?
- 100% remote work opportunity
- Comprehensive health benefits (Day 1)
- Paid training and certification
- Performance-based bonuses
- Flexible day/evening shifts
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing inquiries and service issues
- Process orders and update customer records
- Maintain 95% customer satisfaction rate
- Meet daily performance metrics (calls, resolution time)
- Document interactions in CRM system
- Collaborate with team leads for continuous improvement
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Quiet home office with reliable internet
- Excellent verbal communication skills
- Ability to type 35+ WPM
- Strong problem-solving abilities
- Availability for flexible shifts (including weekends)
- Background check and drug screen required