Job Description
Immediate Hire: Remote Customer Service Representative
Join our award-winning team as a Work From Home Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to our growing customer base. This full-time remote position offers competitive pay and benefits for qualified candidates in Portland, OR and New York.
Why You'll Love This Role:
- 100% remote work environment
- Comprehensive benefits package
- Clear career advancement path
- Modern tech stack and training
Be part of a company that values your growth while making a real impact on customer satisfaction. Apply today to start your new career journey immediately!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with exceptional professionalism
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with technical teams to troubleshoot complex product issues
- Meet/exceed performance metrics including CSAT, resolution time, and first-contact resolution
- Identify upsell opportunities through needs-based conversations
- Maintain detailed records in CRM systems
- Participate in ongoing product and process training
Qualifications
- 1+ years of customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; college degree preferred
- Reliable home office setup with high-speed internet
- Ability to work flexible hours including weekends
- Proven track record in meeting performance targets