Job Description
Join our dynamic team at NexusConnect Solutions as a Work From Home Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our clients across the United States. This immediate hire opportunity offers the flexibility of remote work while being part of a supportive, innovative environment. With offices in Portland, OR, and New York, NY, we're committed to fostering a culture of growth and excellence. If you thrive in customer-facing roles and want to make a real impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in our CRM system and follow escalation protocols
- Collaborate with cross-functional teams to improve service quality
- Adhere to company policies and data security standards
- Meet or exceed performance targets including call handling time and resolution rates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Exceptional communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office setup