Job Description
Join Albuquerque's Premier Call Center Team! We're hosting a dynamic hiring event for motivated individuals ready to excel in customer service. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Our Albuquerque-based call center serves Fortune 500 clients with cutting-edge technology and award-winning training programs. As a key member of our team, you'll deliver exceptional experiences while building valuable skills for your future.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues through multi-channel support
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics including CSAT and AHT targets
- Collaborate with team leads to improve service quality
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM platforms
- Fluent in English (Spanish bilingual candidates strongly encouraged)
- Ability to work flexible shifts including evenings/weekends
- Pass background check and pre-employment drug screen