Job Description
Join Our Elite Customer Experience Team in Atlanta!
ConnectSphere Solutions is revolutionizing customer engagement, and we're seeking dynamic Call Center Agents to join our Atlanta team. Our hiring event on October 28th offers on-the-spot interviews and same-day offers for top candidates. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of downtown Atlanta.
As a key member of our support team, you'll deliver exceptional service to Fortune 500 clients while advancing your career in a growth-oriented environment. We provide paid training, flexible scheduling options, and clear advancement paths to leadership roles.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous improvement initiatives
- Maintain 100% compliance with company protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong typing speed (40+ WPM)
- Pass background check and drug screen
- Authorized to work in the United States