Job Description
Get Paid Daily! Join Our Elite Call Center Team in Dallas, TX
Apex Customer Solutions is revolutionizing customer service with our Daily Pay program for Call Center Agents in Dallas, TX. We're seeking passionate professionals to deliver exceptional experiences while enjoying immediate financial flexibility. No more waiting for payday – your earnings hit your account daily!
Why Choose Apex?
- Daily Pay Option: Access your earnings instantly after each shift
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching
- Career Growth: Clear advancement paths to team lead/supervisor roles
- Modern Workspace: Tech-equipped downtown Dallas facility
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce/Zendesk)
- Meet/exceed KPIs: 85+ CSAT, 30+ calls/hour, <2 AHT
- Document interactions accurately in compliance with PCI-DSS standards
- Collaborate with QA team to improve service quality
- Participate in bi-weekly coaching sessions and product training
- Identify upsell opportunities for premium services
Qualifications
- 1+ years call center or customer service experience
- Proficient in Windows OS and typing (40+ WPM)
- Strong conflict resolution and active listening skills
- Ability to multitask in fast-paced digital environment
- High school diploma or equivalent (college preferred)
- Flexibility to work rotating shifts (including weekends)
- Bilingual (Spanish) candidates highly preferred
- Pass background check and drug screening