Job Description
Join our award-winning customer service team in Fresno! We're seeking passionate individuals to deliver exceptional support experiences. As a Part-Time Customer Service Representative, you'll receive comprehensive paid training and competitive benefits. Enjoy flexible scheduling while making a real impact in our clients' lives. Our supportive environment fosters growth, with opportunities to advance into specialized roles. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Collaborate with cross-functional teams for complex cases
- Identify process improvement opportunities
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Proficient with MS Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends
- Must pass background check and drug screen