Job Description
Join our award-winning customer service team in Richmond, VA! We're seeking motivated individuals to fill immediate call center positions with flexible day/night shifts. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits package, and a dynamic team environment. Start your career with us today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with problem-solving aptitude
- Basic computer proficiency (typing 30+ WPM)
- Must pass background check and drug screening
- Flexible availability including evenings/weekends