Job Description
Join our exclusive hiring event for Call Center Agents in Detroit! We're seeking motivated professionals to deliver exceptional customer experiences with immediate start dates. No experience necessary – comprehensive training provided. Competitive compensation, flexible scheduling, and career advancement opportunities await. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (call quality, resolution times)
- Collaborate with cross-functional teams to improve processes
- Maintain positive customer relationships through empathetic communication
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (evenings/weekends required)
- Passion for customer service excellence
- Basic typing proficiency (30+ WPM)