Job Description
Join our award-winning call center team in Indianapolis! We're urgently hiring motivated individuals for our customer support division with comprehensive paid training provided. No experience required – we'll equip you with all necessary skills to succeed. Enjoy competitive pay, performance bonuses, health benefits, and a supportive team environment. Grow your career while making a real impact in our clients' lives.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service standards
- Adhere to company protocols and compliance requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- No prior experience necessary – paid training provided
- Must pass background check and drug screening