Job Description
Join our award-winning customer service team in Jacksonville, FL! We're urgently seeking empathetic professionals for full-time roles with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in a supportive environment. No prior experience required – we provide all necessary training to excel in this dynamic role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (or willingness to train)
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to Jacksonville office