Job Description
Join our award-winning team at NexComm Solutions! We're urgently hiring passionate Call Center Agents for our Indianapolis location. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our next hiring event is on October 15th - don't miss your chance to start immediately!
Why Work With Us?
• Flexible day/night shifts available
• Weekly pay and performance bonuses
• Free parking and downtown location
• Paid training and certifications
• Health, dental, and vision insurance
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions and maintain accurate records in CRM system
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve customer experience
- Participate in ongoing training programs
- Uphold company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM software
- Reliable internet connection for remote options
- Flexible availability including weekends
- Background check and drug screen required