Job Description
Join our award-winning customer service team in Virginia Beach and kickstart your career with an immediate start! We're seeking passionate Call Center Agents to deliver exceptional support during weekend shifts. Enjoy competitive pay, comprehensive training, and a dynamic work environment where your contributions are valued. Perfect for night owls or those seeking weekend flexibility without sacrificing career growth.
Why Choose Us?
- Immediate start opportunities
- Weekend shift premiums ($22/hr)
- Career advancement paths
- Modern, tech-equipped facility
- Comprehensive benefits package
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Proficient with Windows OS and CRM software
- Ability to work independently and as part of a team
- Reliable weekend availability (Sat/Sun)
- Typing speed of 35+ WPM
- Positive attitude under pressure