Job Description
Join CustomerConnect Solutions as a Remote Customer Service Representative and deliver exceptional support to local communities in Charlotte, NC, and Virginia. This is your opportunity to make a direct impact while enjoying the flexibility of remote work. We're seeking passionate individuals who thrive in fast-paced environments and want to grow their careers with a forward-thinking company. Immediate start available!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate customer records
- Meet/exceed performance metrics including quality scores and resolution times
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a remote or hybrid setting
- Proficient with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office space