Job Description
Join our award-winning customer service team and start earning immediately! ConnectCare Solutions is hiring dedicated Customer Service Representatives in Columbus, OH with weekly pay and flexible scheduling. Perfect for career changers or those seeking fast-track employment. Enjoy comprehensive training, performance bonuses, and a supportive team environment. No experience required – we provide all necessary training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams to resolve complex escalations
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Windows OS and basic MS Office
- Ability to type 40+ WPM with high accuracy
- Positive attitude and resilience under pressure
- Reliable internet connection for remote work option