Job Description
Join our award-winning customer service team in Charlotte and experience the power of weekly pay! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional local support. Enjoy a modern workspace, comprehensive benefits, and career growth opportunities in one of America's fastest-growing cities.
Why Apply?
• Weekly paychecks (no more waiting!)
• Paid training and certification
• Health/dental/vision benefits
• Flexible scheduling options
• Referral bonuses up to $1,000
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email
- Resolve billing and technical issues with empathy and efficiency
- Document interactions using Salesforce and CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing product knowledge training
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screen